Personal data and exercise of Data Protection rights
The Aix-Marseille-Provence Metropolis makes every effort to protect your personal data in compliance with applicable European and French regulations.
The information below is intended to inform you about the purposes and conditions under which we process the personal data that we may collect through our various channels, such as our website www.lametropolemobilite.fr (LMMfr), our Android and iOS mobile applications “La Métropole Mobilité” (LMM), “Le Ticket” (LT) and our Android and iOS mobile applications “lebus à la demande-pam” (LDP) developed by “Padam Mobilité”.
When you register on one of these channels, we collect personal data to allow you to:
- – To access your account,
- – To update your personal data,
- – Save your favorites to make your navigation easier,
- – To be alerted in the event of traffic disruption,
- – To receive information about your stops or your line
We also collect data for:
- – Ensure the sale and after-sales service of mobility products,
- – Count the number of registered users in the member area,
- – Manage subscriber files,
- – Carry out promotional and loyalty operations by sending promotional offers,
- – Manage the issuance and use of transport tickets (customer relationship management, distribution of media and transport tickets, management of sales channels and management of ticket validations),
- – Manage purchases and provision of services, guarantees, recovery, complaints.
On the “Le Ticket” (LT) and “la Métropole Mobilité” (LMM) applications, we collect personal data for:
- – Sell and validate electronic transport tickets,
- – Inform the user of his history of used and remaining titles,
- – Monitor the sale of securities,
- – Offer users new mobility solutions based on recorded preferences,
- – Transmit the necessary information to mobility operators for the control of tickets and the distribution of collected revenue.
On the “lebus à la demande-pam” (LDP) applications, we collect personal data for:
- – To access your account,
- – To update your personal data,
- – Or delete your account (your anonymized data will be kept for statistical purposes),
- – Save your favorites to make your reservations easier,
- – To reserve the route you wish to travel,
- – To view the route of the reserved bus in real time,
- – To know the driver code that accompanies you,
- – To receive notifications regarding your pick-up times and driver number,
- – To give a satisfaction rating on your journey,
- – To receive general information on the leBusàlademande and Bus+àlademande services offered by the Aix-Marseille-Provence Metropolis.
| Data collected for the provision of personalized services and the sale of mobility products. Mandatory data is indicated with a * | ||
| Type of data | Data collected | Retention periods |
| Identification data |
|
|
| Location data |
|
3 months |
| Financial data |
|
|
| Connection data |
|
|
| Browsing data – LP – LMM cookies |
ASP.NET_SessionId : Session ID: Unique identifier generated by the server when the session is created; hasConsent : Acceptance or not of cookies ga-disable-UA- 71278693-1: deactivation of google analytics; language : Selected language; last-login : Last valid email address the user logged in with. Used to pre-populate the field in the form on a future visit; loadFlyLeaf :Indicates whether the splash screen has already been viewed; _gid : identifier for Google Analytics; AspNetApplicationCookie : used for authentication to its member area; RequestVerificationToken : on pages with forms, allows anti-forgery, i.e. blocking the ability to inject via forms. |
13 months |
| Browsing data – LT cookies |
Instant Sytem technique for managing the user session; MixPannel : usage analytics. |
13 months |
The recipients of this data are the agents of the Aix-Marseille-Provence Metropolis – Mobility Department, responsible for providing user support (webmaster), information, communication and marketing on all transport networks managed directly or indirectly by the Aix-Marseille-Provence Metropolis.
The data is also visible to subcontractors of the Aix-Marseille-Provence Metropolis, manager of the lametropolemobilite.fr website and the mobile application, in charge of the administration and maintenance of the Mobility information system.
The data collected is stored in France and is not transferred to a third country. It is not subject to any automated decision-making. No data is acquired from third parties.
You can access your data, rectify it, request its deletion, exercise your right to limit the processing of your data, or oppose the processing of your data:
- – using the Métropole Mobilité contact form
- – by contacting the Data Protection Officer of the Aix-Marseille-Provence Metropolis by email at dpo@ampmetropole.fr or by post at the following address: Métropole d’Aix-Marseille-Provence – For the attention of the Data Protection Officer (DPO) – BP 48014 – 13567 Marseille Cedex 02
A complaint can also be filed with the National Commission for Information Technology and Civil Liberties (CNIL). For more information, visit the website www.cnil.fr.
The Aix-Marseille-Provence Metropolis is committed to ensuring that the collection and processing of your data, carried out from the lametropolemobilite.fr website, complies with the European General Data Protection Regulation (GDPR) and the Data Protection Act.
Each form or online service limits the collection of personal data (contact details, email addresses) to what is strictly necessary (data minimization) and indicates in particular:
- – what are the objectives of collecting this data (purposes);
- – whether this data is mandatory or optional for the management of your request;
- – who will be able to view it (in principle only the Aix-Marseille-Provence Metropolis, unless otherwise specified in the form when transmission to a third party is necessary to manage your request);
- – your Data Protection rights and how to exercise them with the Aix-Marseille-Provence Metropolis.
Personal data collected as part of the services offered on lametropolemobilite.fr for the sole purpose of registration and communication are processed according to secure protocols and allow the Métropole Aix-Marseille-Provence to manage requests received in its IT applications (purchase of tickets and subscriptions, subscriptions to newsletters, contact forms, etc.).
In accordance with the European General Data Protection Regulation (GDPR) and the Data Protection Act, you have rights over your personal data: information, access, rectification, right to be forgotten, portability, limitation, opposition.
For any information or to exercise your Data Protection rights on the processing of personal data managed by the Aix-Marseille-Provence Metropolis, you can contact its Data Protection Officer (DPO) using the online form or by signed letter to the following address:
AIX-MARSEILLE-PROVENCE METROPOLE
For the attention of the Data Protection Officer (DPO)BP 48014
13567 MARSEILLE CEDEX 02
For more information, you can consult the CNIL website:
- – the “Information Technology and Freedoms” law cnil.fr
- – the European regulation on the protection of personal data (GDPR) cnil.fr/fr/comprendre-le-reglement-europeen
In accordance with the General Data Protection Regulation (2016/679), the transport authority or operator has appointed a Data Protection Officer.
The transport authority or operator provides any person who requests it with information relating to the processing of personal data that it implements.
The customer has the right to access, rectify and oppose data concerning him/her and, where applicable, the right to the portability, limitation or erasure of this data.
Si le client souhaite exercer ces droits, il peut contacter l’autorité ou l’opérateur par le courriel : dpo@ampmetropole.fr.