FAQ

To register for school transport, you must connect to the La Métropole Mobilité website / School transport section (see below)

You should not log in via the personal account section(see below).

• To create your child’s mobility card when they do not have an ID document, bring an ID photo of the child, the family record book and your ID document and go to the Store or use the following link: click here

🎒 Which School Metropolis Pass should I choose?

From the age of 11, you have the choice between two subscription packages depending on your child’s travel needs:

🚍 School Metropolis Pass without RTM – €60/year

✅ Access to:

• All lebus, lecar lines

• School transport routes
  ❌ Outside the RTM network (lebus, lemétro, letram in Marseille / Septèmes-les-Vallons)

🚇 School Metropolis Pass with RTM – €220/year

✅ Access to:

• All lebus, lecar lines

• School transport lines

• And the RTM network (lebus, lemétro, letram in Marseille / Septèmes-les-Vallons)

💡 Good to know:
With either of these passes, your child can travel all year round, including weekends and during school holidays, on the La Métropole Mobilité network.

🔻 Discounts applicable

Your situation may allow you to benefit from a discount on the rate:

• 👨‍👩‍👧 Large family (3 children or more) : –20 %

• 🎓 Fellow: –50 %

• 🏥 Beneficiary of non-contributory CSS: –50%
  (Complementary Health Solidarity without financial participation)

📎 Supporting documents to be provided upon registration.

🏛️ Help from your municipality

Some municipalities cover part of the cost of the subscription for their residents. This discount is automatically included in the rate offered when you register online.

⚠️ Exceptions:
To benefit from special support, kindergarten and primary school students from the following municipalities must register directly at the town hall:

• Allauch

• Ensuès-la-Redonne

• Gréasque

• Mimet

• Sausset-les-Pins (only for CSS beneficiaries)

• Vitrolles (only for Vignettes schools)

🚫 Special cases

👉 No registration is necessary for students who exclusively use the Lignes de l’agglo‘ network (free access).

⚠️ Please note before registering :

👶 Is your child under 11 years old ?

Starting September 1, 2025, the student benefits from free public transport, without the need for a School Metropolis Pass.
However, this free public transport must be loaded onto a personal lacarte transport card.

📌 If your child does not yet have a card, they can apply for one via a new online section, available from July 15.

🎓 Is your child 11 years old or older at the start of the school year?

He will have to subscribe to the Pass Métropole Scolaire via this page, if he meets the following conditions:

• ✅ Be 11 years old or older on the date of the start of the school year

• ✅ Be in school from primary school (if 11 years old) to final year (baccalaureate)

• ✅ Be enrolled in a public or private establishment under contract with the State

• ✅ Be domiciled AND educated in the territory of the Aix-Marseille-Provence Metropolis

• ✅ Including students educated through the CNED

📌 Special cases:

🎓 High school seniors in 2024-2025

They must wait for their baccalaureate results to register.
Only repeaters can renew their Pass.

To do this, please send an email to transports.scolaires@ampmetropole.fr with:

• File number

• Student’s name, first name and date of birth

• The mention “File to be renewed“

• Proof of repeating high school

🚫 The following are not eligible for the School Metropolis Pass:

• ❌ Students, including those in BTS or preparatory classes

• ❌ Paid apprentices

• ❌ Young people on paid work-study programs

• ❌ Students attending an establishment outside of a contract with the State

If your child is a student, entering a vocational training program (BTS), preparatory class, or starting paid training:
👉 Consult our buying guide to find the right under-26 subscription for their needs.

Depending on your child’s travel needs, two types of passes are available.
The indicated fare may be reduced thanks to the financial contribution of your municipality of residence (automatic deduction upon registration).

🚍 School Metropolis Pass without RTM

💰 €60/year
➡ For students who do not use the RTM network (bus, metro, or tram in Marseille)

🚇 School Metropolis Pass with RTM

💰 €220/year
➡ For students using the RTM network (Marseillais Network)

🔻 Possible discounts

Depending on your household situation, you can benefit from the following discounts:

• 🎓 Scholarship holder: –50%

• 🏥 Beneficiary of non-contributory CSS: –50%
  (Complementary Health Solidarity without financial participation)

• 👨‍👩‍👧 Large family (3 children or more): : –20%

📌 Supporting documents must be provided upon registration.

🚫 Who is not eligible for the School Metropolis Pass?

• ❌ Students, including those in BTS or preparatory classes

• ❌ Paid apprentices

• ❌ Young people on paid work-study programs

• ❌ Students enrolled in an establishment outside of a contract with the State

🔍 Need another type of subscription?

➡ If you are concerned by one of the above cases, we invite you to consult our purchasing guide to find a subscription for under 26s adapted to your mobility profile.

🚌 Find the right school transport line

To find out which lebus or lecar line serves your child’s school, college or high school, follow these simple steps:

🔍 Do a route search

👉 Click here to access the search tool

1. Starting point: your home address

2. Arrival point: the name of the school

3. Select the “Arrive on” option

4. Indicate the date of the start of the school year and the start time of classes

🟢 Start the search to display the available lines.

📅 Back-to-School Schedule
The final schedule will be available online starting August 15th.

🗓️ Register your child before August 20, 2025 to guarantee:

• Receipt of the transport card already loaded with the Pass Métropole Scolaire
  or

• Remote reloading of the Pass on an existing card

✅ So everything will be ready for the first day of school!

❗ After August 20

It will still be possible to register, but please note:

• Timely receipt of the card or top-up is no longer guaranteed

• Your child will need to have a paid transport ticket to access the service until they receive the Pass.

👉 To learn more about pricing, visit our section:
🔗 Pricing and Buying Guide

📎 Supporting documents to provide

Depending on the student’s situation, different supporting documents are required. Only the documents listed below are accepted. Any non-compliant supporting documents will result in the file being rejected by the school service, with a request for regularization.

🧒 1. First registration

You must provide:

• 📸 An ID photo of the child

• 📍 Proof of address less than 3 months old
  👉 List of accepted documents:
  Service-public.fr – Proof of address

• 📖 The family record book (pages for both parents and the child)
  or the child’s ID card, to prove affiliation with the legal representative.

Special cases:

• If the parents do not have a joint family record book, also provide:

  • The respective family record books

  • Proof of cohabitation (certificate of cohabitation, certificate of residence in both names, EDF bill, CPAM certificate, lease, PACS contract, etc.)

🔁 2. Renewal

You already have an account and a file number.

Documents to provide:

• 📍 Proof of address less than 3 months old
  Service-public.fr – Accepted documents

• 📖 Complete family record book only if your child benefits from a large family discount for the first time (3 children or more)

🎓 3. Students over 16 years old and 1 day at the start of the school year

A school certificate is mandatory:

• 📆 To be sent before September 30 via the “Follow up on my file” section

• 📌 For registrations after September 15, it is required upon registration

⚠️ The certificate must:

• Being dated after the start of the school year

• Be signed and stamped by the establishment

• It cannot be replaced by a registration certificate

Without this document:

• ❌ The Pass will be suspended from September 30

• ❌ No refunds will be given.

• ❌ Any fine received will be maintained

💳 4. Supporting documents for price reduction

🟡 National Education Scholarship Holder:

• 📄 Scholarship notification to be provided before December 31

• If not available at the time of registration:

  • The student must pay the full price

  • Then request a refund from the Metropolitan School Service before December 31

• ⚠️ If the student was already a scholarship holder the previous year:

  • It can provide the old notification

  • But he must imperatively transmit the new notification before December 31 to avoid the suspension of the subscription.

• ❌ No refund or cancellation of fines will be possible after this date.

🟢 Non-contributory Supplementary Health Solidarity (CSS):

• 📄 CPAM certificate dated within the last 3 months (child’s name must be included)
  👉 Downloadable from ameli.fr, available at CPAM terminals, or upon request by mail

🟠 Large family (3 children or more):

• 📖 Complete family record book with children’s pages

• ✔️ Systematic verification by the Metropolitan services

⚠️ Important information

• All supporting documents are manually verified by the school service

• In the event of a false, illegible or non-compliant document, the file will be rejected.

• You can hide personal information not requested (salary, rent, etc.), provided that the format and authenticity of the document are respected.

🎒 First registration

You have two options to register your child:

✅ 1. Online (recommended)

• Access the form by clicking here

• (It is recommended to use a computer and the Google Chrome browser)

• Prepare the supporting documents (see dedicated section above) to scan

• Have your bank card and mobile phone ready for secure payment (3D Secure)

• If your child already has lacarte, make a note of its number to complete the registration

🏫 2. At town hall, in a shop or at a school branch

• For families without internet access or who do not wish to pay by credit card

• You can go to:

  • some La Métropole Mobilité stores

  • a partner town hall

  • a school branch

👉 Click here to see the list of registration locations available depending on your municipality of residence.

🔁 Renewal

If your child already has an account and a file number, there are also two options:

✅ 1. Online (fast and secure)

• Go to the registration site (click here)

• (It is recommended to use a computer and the Google Chrome browser)

• Scan the up-to-date supporting documents (see dedicated section above)

• Have your bank card and phone ready (3D Secure)

• Have your child’s lacarte on hand to enter their number

🏫 2. At town hall or school branch

• For families without internet access or who do not wish to pay online

• Registration possible in certain shops, town halls or at a school branch

👉 Consult the list of registration locations available according to your municipality of residence by clicking here.

💡 Important Tips:

Preferably use Google Chrome on a computer for school registration, and avoid mobile browsers or Safari.

Using Google Chrome desktop version is strongly recommended to ensure proper functioning of the site..

You can download this browser for free from the internet.

🧹Clear Cache and History on Google Chrome

Clearing the cache helps correct display problems when submitting supporting documents online, particularly on our website.

🔹 Step 1: Open Google Chrome

Step 1: Open Google Chrome.

🔹 Step 2: Open Settings

Click the three vertical dots at the top right of the browser.
Then select Settings.

🔹 Step 3: Access the “Privacy and Security” submenu

In the left sidebar of the Settings page:
👉 Click Privacy & Security.

🔹 Step 4: Go to “Clear browsing data”

In the main section, click Clear browsing data (first block from the top).

🔹 Step 5: Choose cleaning options

A window opens. In the Basic tab:

• Period: Select “All periods”

• Check all three boxes:

  • ✅ Browsing history

  • ✅ Cookies and other site data

  • ✅ Cached Images and Files

🔹 Step 6: Confirm the deletion

Click the blue [Clear Data] button.

🔹 Step 7: Restart Chrome

Close all tabs and relaunch the browser for the changes to take effect.

💡 Important Tips:

Preferably use Google Chrome on a computer for school registration, and avoid mobile browsers or Safari.

Using Google Chrome desktop version is strongly recommended to ensure proper functioning of the site..

You can download this browser for free from the internet.

🧹Clear Cache and History on Google Chrome

Clearing the cache helps correct display problems when submitting supporting documents online, particularly on our website. To see the procedure, click on “Which internet browser should I use” above.

📸 The passport photo

• Accepted format: JPG

• Allowed size: between 50 KB and 8000 KB (8 MB)

🧾 Digitization methods :

• By scanning it with a scanner (JPG format recommended)

• By taking a picture of it with your smartphone and then transferring it to your computer:

  • via USB cable

  • or by sending it to you by email

⚠️ In case of size or quality problem :

• Photo too large (> 8000 KB) :

  • Use an image compression site like compressor.io

  • Or reduce the size with Paint: Menu “Resize” → enter 80% or 50%

• Photo too small or blurry (poor quality scan) :

  • Scan at a higher resolution : 400, 600 or 1200 dpi (or ppi)

  • Change the resolution only for the photo, not for other documents

📎 Supporting documents

• Accepted formats: JPG or PDF

• Allowed size: between 50 KB and 8000 KB (8 MB)

🧾 Digitization methods :

• By scanner (recommended for PDFs)

• By photo with your smartphone, then transfer to your computer by cable or email

⚠️ In case of size problem:

• If the file is too large, reduce its size:

  • With an online image compressor

  • Or with Paint → “Resize” menu → values 80% or 50%

• If the file is too large (via scan), reduce the resolution to 200 dpi

Problems with completing and paying for registration are due to the internet browser:

Preferably use Google Chrome on a computer for school registration, and avoid mobile browsers or Safari.

Using Google Chrome desktop version is strongly recommended to ensure proper functioning of the site..

You can download this browser for free from the internet.

🧹Clear Cache and History on Google Chrome

Clearing the cache helps correct display problems when finalizing and paying for registration, particularly on our website.

🔹 Step 1: Open Google Chrome

Step 1: Open Google Chrome.

🔹 Step 2: Open Settings

Click the three vertical dots at the top right of the browser.
Then select Settings.

🔹 Step 3: Access the “Privacy and Security” submenu

In the left sidebar of the Settings page:
👉 Click Privacy & Security.

🔹 Step 4: Go to “Clear browsing data”

In the main section, click Clear browsing data (first block from the top).

🔹 Step 5: Choose cleaning options

A window opens. In the Basic tab:

• Period: Select “All periods”

• Check all three boxes:

  • ✅ Browsing history

  • ✅ Cookies and other site data

  • ✅ Cached Images and Files

🔹 Step 6: Confirm the deletion

Click the blue [Clear Data] button.

🔹 Step 7: Restart Chrome

Close all tabs and relaunch the browser for the changes to take effect.

🧾 Can I pay in installments?

Yes, payment in 3 installments is possible, only online, if:

• The subscription amount is greater than or equal to €60 per child

• Registration is completed before September 30

⚠️ This payment facility is not available beyond this date.

🏙️ Does my municipality cover part of the subscription ?

The amount to be paid is automatically adjusted according to the financial contribution of your municipality.

Example:
➡️ If your municipality covers 100% of the cost of the subscription, no payment will be required from the family.

📅 Registration during the year: is it possible ?

Yes, you can register your child during the school year.

❗ However, no prorated rates apply.
➡️ The subscription must be paid in full, regardless of when you sign up.

🤝 Need help financing school transportation?

If you are experiencing financial difficulties, please contact directly :

👉 Your local social services office
Depending on your situation, they may offer assistance under local social policy.

💰 In what cases can I get a refund?

Reimbursement is strictly regulated and only concerns scholarship holders.

Terms :

• You paid a full-price subscription

• You provide a scholarship certificate for the current year

• The request is made before December 31

⚠️ After this date, no refund requests will be accepted.
➡️ No other reason qualifies for a refund.

🎟️ What discounts are offered ?

Three price reductions may apply:

• ✅50% for scholarship holders (National Education)

• ✅ 50% for beneficiaries of the non-contributory Complementary Solidarity Health Insurance (CSS)

• ✅ 20% for large families (from 3 children)

🎓 Update of the school certificate

📌 Mandatory for students over 16 years and 1 day old on the date of the start of the school year.

• Once your file has been validated, you must submit the school certificate directly in the “Monitoring my file” section.

🔒 As long as your application is in “Registered” or “Under review,” it is not possible to submit the document.
➡️ You will have to wait until your application is accepted to complete the update.

🔑 Forgot your password?

Use the “Forgot Password” feature on the registration website.
👉 A reset link will be emailed to you to create a new password.

📩 You don’t receive the email?

• Check your spam/junk folder.

• If you’ve changed your email address, click here to let us know.
  ➡️ You can request a new password within 48 hours.

📁 Don’t know your child’s school record number?

• If your child was already registered last year, an email was sent to you from transport@ampmetropole.fr specifying their application number (one per child).
  Check your spam folder if necessary.

• If you cannot find this email, please contact 0 800 713 137 (freephone).

A foreign student hosted as part of a school exchange can benefit from free transport for a maximum period of one calendar month, subject to vehicle availability.

✅ Conditions to be met:

• The student is welcomed as part of a school exchange.

• He is educated in the host establishment.

• He is staying with a family whose child has a Pass Métropole Scolaire, and he uses the same transport line as this child.

🪪 Issuance of the title:

• A free transport card is issued for the reception period.

• It is sent directly to the host school.

• The educational establishment is the only body authorized to validate the application for a title.

📬 Make a request:

A written request must be sent at least 15 working days before the start of the stay via the Requests & Complaints section of the La Métropole Mobilité website

Your child depends on the Region for their school transportation. You must register on the following website : zou.maregionsud.fr to apply for a Zou Study Pass.

The School Metropolis Pass is reserved for students:

• educated in an establishment located in the territory of the Aix-Marseille-Provence Metropolis

• and also domiciled in this territory.

Students residing outside Aix-Marseille-Provence Metropolis are therefore not eligible for this transport pass.

The Pass can be issued in three ways, depending on your child’s situation:

1. 📲 By cable TV on lacarte

If your child already has lacarte, the Pass is sent remotely directly to their card after registration has been validated.

2. 📬 On a duplicate

If your child has lost their card, they can request a duplicate during registration.
In this case:

• The Pass will be loaded onto the duplicate

• The new card will be sent to your home

• A cost of €10 is added to the subscription price

3. 🆕 On a first card

If your child does not yet have lacarte, it will be automatically created and sent to their home, with the Pass loaded on it.

✅ You stay in the Metropolis

If your old and new home are both within the Aix-Marseille-Provence Metropolitan Area, your subscription remains valid on La Métropole Mobilité lines.

👉 Remember to report your change of address by completing this form, and attach recent proof of address (less than 3 months old).

⚠️ You are leaving the Metropolis

If you were domiciled in the Metropolis but now move outside its territory, your School Metropolis Pass will no longer be valid on transport networks outside La Métropole Mobilité.

In this case, we invite you to contact the transport services of your new community to find out about available solutions.

A pro rata temporis refund can be made within six months of purchase, calculated on the unused period, rounded up to the full month.

Use this form.

⚠️ No refund will be made if the amount is less than €30.

My child lost something on the bus

To report lost or found items, go to the Lost and Found section.

You can also contact the carrier directly (see contact details on the back of the line timetable).

Download the On-board Instructions

Service Administration Scolaire Métropolitaine

Via the Requests & Complaints section, SCHOOLS category

Or contact 0 800 713 137 (free call)

Requests cannot be combined with the subsidized school bus subscription.

What do flat-rate transport subsidies mean?

• Lump sum aid replaces mileage allowances
• The Metropolis can cover, in the form of a flat-rate grant, a portion of the transport costs of half-board or boarding students residing in Metropolitan France. This grant only applies to students whose home-school journey cannot be provided by the Metropolitan road transport network.

What are the conditions for granting flat-rate transport aid?

• Half-board students: aassistance granted on condition that the home is more than 3 km from the school or the nearest stopping point and in the absence of public transport.
• Boarding students: assistance granted on condition that the home is more than 10 km from the school or nearest stopping point and in the absence of public transport.

How to benefit from lump-sum aid?

• The family makes a request before December 31, via the Requests & Complaints page, section “Request a lump sum assistance (mileage allowance)” .
• Any incomplete file will be rejected.
• No files will be processed after December 31.
  

What supporting documents must be provided?

Half-board students

• Proof of address less than 3 months old (tax notice for the current year, electricity or gas bill) of the legal representative domiciled in one of the municipalities of the Aix-Marseille-Provence Metropolis
• Child’s identity document
• Family Record Book (page of the 2 parents and the child concerned by the file)
• In the event of joint custody, provide the divorce judgment or, failing that, a certificate from both parents on plain paper stating their respective addresses and the custody schedule.
• Certificate of education stating the status. If the student is enrolled in an establishment other than their local establishment, the specialty or option followed, justifying the distance.
• Bank Identity Statement of the legal representative who registered the child
• Declaration of honour, accompanied by a copy of the identity document, specifying the place of work of the legal representatives

Internal students

• Proof of address less than 3 months old (tax notice for the current year, electricity or gas bill), of the legal representative domiciled within the Aix-Marseille-Provence Metropolis
• School certificate with mention of quality.
• Bank Identity Statement of the legal representative who registered the child
• Family record book (page of the 2 parents and child concerned by the file)

If the student is accommodated outside the establishment

• Proof of accommodation + proof of address of the host + photocopy of the host’s identity document or proof of address in the student’s name
• If the student is enrolled in an establishment other than their local establishment, the specialty or option followed justifies the distance.
• The request is examined by the Customer Relations department, which will contact the family and indicate the follow-up given to the request.

How is the amount of flat-rate aid calculated?

• The flat-rate aid is calculated on the number of kilometers traveled according to the terms defined in the school transport regulations
• Payment of flat-rate transport assistance is subject to the number of days the student attends their school.
• One payment in March and another in September.

Are large families eligible for Flat-Rate Assistance?

• When 2 or more students in the same family are making the same journey, only one request will be taken into account.
• If the journeys differ, the flat-rate aid may be granted for each child.

📌 First request or request for duplicate

If your child:

• registers for school transport for the first time,

• or has made a request for a duplicate card,

👉 The transport card will be sent to your home, to the address indicated in the registration form, after validation of the latter.

The subscription is preloaded onto the card. It must be validated the first time you board a vehicle.

🔁 Subscription renewal

If your child already has a transport card and is simply renewing their subscription for a new year:

👉 The subscription is sent by cable, without a new card.

Upon receipt of the registration file validation email:

• your child can validate their card on board,

• the subscription is topped up automatically upon first validation.

📍 Validation can be done on:

• all validators for school or regular lecar and lebus lines (excluding RTM),

• tram and metro validators,

• or via ATMs and in La Métropole Mobilité stores.

📬 File tracking and receipt of the card or subscription

🔗 Access your file tracking by clicking here: File tracking

📋 Check the following:

• That all supporting documents have been submitted and are compliant,

• That your postal address is correct in your file,

• That your file has been validated by the investigation service.

🧭 Possible steps in file monitoring:

• 📥 Your file has been registered and is being processed.

• 📎 Some parts are non-compliant: you must send them again.

• ✅ Your application is accepted.

• 🪪 The card was manufactured on [DD/MM/YYYY].

• 📲 The teledistribution was sent on [DD/MM/YYYY].

• ✉️ The card was sent on [DD/MM/YYYY].

❗ When to contact Customer Relations?

• Your file is ✅accepted and either:

• • Your postal address is incorrect or incomplete (in the case of a first registration or a duplicate)

  • 15 days have passed since the card or teledistribution was announced on the file tracking

  • You registered before August 20, but as of August 28, neither card nor cable distribution has been sent.

  • You registered after August 31st, and 15 days later, nothing has been sent yet.

If you are in one of these four cases 📞 Call 0 800 713 137 (free call) or use this contact form

By registering on the Métropole’s school registration website, you accept the conditions of use of personal data of the Métropole Aix Marseille Provence.

Download the 2025-2026 school transport regulations

If the student is in shared residence, a single school registration is sufficient, as the School Pass is valid on all lines of the La Métropole Mobilité network. Your child can therefore use all school or regular lines that serve both parents’ homes.

The School Pass can be issued in 3 ways

• Sent by teledistribution on the lacarte for schoolchildren who already have a card,
• Charged on a duplicate if the student has lost their card and requested a duplicate during registration. This duplicate will be sent to their home (subscription price + 10 euros).
• Uploaded to a card for schoolchildren who do not have one, and the lacarte will be sent to their home.

I already have a transport card, will I receive another one at the start of the school year?

Not all students with a lacarte transport card will receive a new card.
They will receive their School Pass remotely via electronic means.

Students who did not have a transport card or did not have a lacarte will receive a new one.
It is personal and works on regular and school lines as well as urban networks.

Students who have lost their card can order a duplicate at the time of registration, charged 10 euros in addition to the subscription.

Loss, theft, damage to the card, how to obtain a duplicate?

Requests for a duplicate can be made at a Métropole Mobilité store or online on this website, under the school transportation section.
A duplicate can be requested at the same time as registration.
The cost of a duplicate is €10.

My card doesn’t work, what should I do?

Check that lacarte is not silent :

A so-called “mute” or “unusable” card is easily identifiable: when you swipe this card over a validator, it generates no message, neither a green nor a red beep. The card is damaged and unusable.
If your card is mute, you must go to the point of sale with your card and request a duplicate. The mobility advisor will confirm that your card no longer works and will issue you a duplicate:

• free if it is mute, but not broken, bent or damaged.
• paying €10 if it is broken, bent or damaged.

Check that your card is topped up:

To find out the contents of your card, there are several options available to you:

1. Register your card on the online store
2. Ask the driver to read the contents of your card, which he will print on a ticket. The tickets on your card will be listed on the ticket.
3. Check the contents of your card at ATMs.

If the subscription is present on your Card,

• check the validity dates (if the subscription has expired, re-register on the site)
• Check if your card works on other vehicles
• If your card is not valid on any vehicle, send the ticket and the description of the vehicle used (Network/Line/Stopping point/date and time) via this form

If the subscription is not on your Card even though your registration has been validated, contact Customer Relations via this form

I registered my child this summer and I still haven’t received their card.

• Check in the follow-up that your file has been accepted.
• Check that the card’s shipping date is indicated in the Tracking. If the shipping date is not indicated, your card has not yet been manufactured.
• Check in the “track my file” that your address is entered correctly (number, street, building, floor, apartment number, etc.)
• If the address is incomplete, contact Customer Service via this form
• If 15 days have passed since the sending date and you still have not received lacarte, contact Customer Relations via this form.

Make sure in the follow-up that your file is accepted and your teledistribution has been sent for at least 48 hours.

• If you tried to retrieve your cable TV in a vehicle: Contact Customer Relations using this form.
• If you went to the store and were unable to collect your cable TV despite the intervention of a mobility advisor at the counter, contact the Customer Relations department using this form

We only guarantee that school registration on La Métropole Mobilité will work properly on a Windows computer with the latest version of Edge or Chrome. In addition, we recommend:

• Clear your browser history and cache and restart your computer.
• to download the latest version of the Edge or Chrome browser

Despite the message noted in the paragraph during registration, PDF format is not accepted for the photo. Only JPG format is accepted.

If you get a blank page after requesting your ID photo, start the registration again and use a JPG photo.

PDF format can be used for supporting documents only.

If you made a duplicate school lacarte in store less than 48 hours ago and it is not displayed during registration, you must wait another 24 hours.

The new card should appear on the registration form 72 hours after it is produced.

If the new card is not displayed after 72 hours, contact Customer Relations via this form

Several possibilities:

1. You recently made a duplicate school card, and it’s not showing up.
   The lost card is showing up. Wait 48 to 72 hours before registering, allowing our systems to process this recent duplicate. If the new card isn’t showing up after 72 hours, contact Customer Relations using this form.
2. You didn’t make a duplicate.
   You no longer have the card displayed, but you have another one that isn’t displayed and isn’t a duplicate of the card displayed: the student may have another card linked to the Métropole’s old ticketing systems.
   We can’t register it on this card.

• If another card is displayed, request a duplicate
• If no card is displayed, we will send you a new card on the new ticketing system.

Payments in 3 installments are only permitted via the website and from an amount of €60 for any registration before September 30 of the current school year.

When paying for registration online by bank card, the family can therefore pay in 3 installments if they wish for a School Pass whose amount is equal to or greater than €60 (per child registered).

• The first monthly payment is taken on the day of online registration and payment of the subscription.
• The 2nd monthly payment is taken on the 8th of the following month.
• The 3rd monthly payment is taken on the 8th of the month and later.

For the School Pass without RTM, the monthly payments are calculated as follows:

• 50% of the amount for the first monthly payment
• 25% of the amount for the 2nd monthly payment
• 25% of the amount for the 3rd monthly payment

For School Passes with RTM, with or without reduction, the monthly payments are calculated as follows:

• 40% of the amount for the first monthly payment
• 30% of the amount for the 2nd monthly payment
• 30% of the amount for the 3rd monthly payment

Example :

– Price €220 Metropolitan School Pass with RTM

• €88 on the day of registration (e.g. July 5)
• €66 on the 8th of the following month (e.g. August 8th)
• €66 on the 8th of the last month (e.g. September 8)

– Price €60 Metropolitan School Pass without RTM

• €30 on the day of registration (e.g. July 5)
• €15 on the 8th of the following month (e.g. August 8th)
• €15 on the 8th of the last month (e.g. September 8)

If the bank card used has been blocked between the first payment and the other two monthly payments, the family must contact the Métropole to report this by logging into La Métropole Mobilité / Section: Contact / Purpose of the request: 3.1 School / Type of request: Registration/application supplement.
The Métropole will contact the family and resend a payment to the new credit card by email.

Choosing this payment option is binding.
In the event of non-payment of a monthly payment, the Métropole reserves the right to cancel the student’s school subscription.
In the event of an unpaid monthly payment, the Métropole will only retry the payment request once.
If this second attempt fails, the Métropole will cancel the student’s school subscription.
The Métropole reserves the right to cancel this online installment payment service at any time in the event of a problem.

Free school transport subscription for refugee schoolchildren from Ukraine

Ukrainian refugee families can register their children aged 3 to 18 (Terminale) for free school transport.
The school hosting the child will contact the Aix-Marseille-Provence Metropolitan Area school service and will prepare a request for a file including:

• a photocopy of the child’s legal representative’s passport
• provisional residence permit for beneficiaries of temporary protection
• an ID photo of the child

Registration entitles the child to a school transport card valid for the current school year, allowing them to travel between their home or foster home and the school.

This card also allows you to use La Métropole Mobilité transport lines (including weekends and school holiday periods).

NB: The card will need to be renewed at a later date under conditions to be specified later.
The card must be validated each time the child boards the bus, in accordance with school transportation regulations.

Children not in school can benefit from a 7-day Metropolis Pass until they start school and can benefit from a school transport card.

Information in Ukrainian here