You have a question regarding:

• a public transport journey – To select the sector/network concerned, click here
• a public transport fare, Click here
• a mobility service (bike rental, bike shelter, park-and-ride, etc.), Click here and select the mobility service that interests you.

• Your report concerns:
  • a public transport route, Click here
  • a public transport stop, Click here
  • an interchange or bus station. Click here
  • A mobility service (levélo+, thevélo, l’ abri vélo , la recharge , le parking-relais …). Click here
  • a store or the call center. Click here
  • The La Métropole Mobilité website or app, click here. Attention ! For any refund request, please specify the reason for your request and attach your supporting documents, bank details and proof of purchase. A download space is provided in the form.
  • your mobility card and its validation, Click here
  • To request a refund, click here Attention! For any refund request, please specify the reason for your request and attach your supporting documents, bank details, and proof of purchase. A download area is provided in the form.

• Order a free pass for children under 11 and 65 years old and over. To order lacarte and the free pass, click here.
• Order the general public card (except for those under 11 and those aged 65 and over). Reserved only for people who have never held a transport card (Lacarte, Transpass, PassProvence, etc.), Click here. Once the form is processed, you will receive your Métropole Mobilité card at home. Please attach a recent passport photo and a copy of your ID. A download area is provided on the form. If you have lost your card and would like a duplicate, visit a Métropole Mobilité store or RTM information center.
• Subscribe to a Permanent Pass Click here
• Download the purchase certificate for your Métropole, Full Pass, Marseille XL, or Euro Top-Up subscription. Click here.

If you find an item, please return it to the nearest mobility store. Click here to find the nearest store. If you have lost an item on board a transport line,
click here to quickly find out which service to contact.

For all other situations, click here to complete your application.

If there is no suitable public transportation for your child to get to school and you are required to use your personal vehicle to accompany your child to school, you may be able to apply for a flat-rate allowance (formerly known as mileage allowance) under certain conditions (see school transportation regulations).

The request must be made before December 31 of the current school year.

Your request will be reviewed by the Customer Relations department, which will contact you and inform you of the outcome of your request. The flat-rate assistance is calculated based on the number of kilometers traveled. Payment of flat-rate transport assistance is subject to the number of days the student attends their school. Two payments are made, in March and September. When two or more students in the same family travel the same route, only one application will be considered. If the routes differ, the flat-rate aid may be granted for each child.

Depending on the student's status, the conditions are different:

Pour les élèves ½ pensionnaires :

Assistance is granted provided that the home is more than 3 km from the nearest school or bus stop and in the absence of public transport.

To apply, click here. Please attach the documents below. A download area is provided in the form:

• Proof of address less than 3 months old for the legal representative residing in one of the municipalities of the Aix-Marseille-Provence metropolitan area
• Child's identity document
• Family record book (page of the 2 parents and the child concerned by the file)
• In the event of joint custody, provide the divorce judgment or, failing that, a certificate from both parents on plain paper stating their respective addresses and the custody schedule.
• Certificate of education stating the status. If the student is enrolled in an establishment other than their local establishment, the specialty or option followed, justifying the distance.
• Bank account details (RIB) of the legal representative who registered the child
• Declaration of honor, accompanied by a copy of the identity document, specifying the place of work of the legal representatives

For boarding students:

Assistance is granted provided that the home is more than 10 km from the nearest school or bus stop and in the absence of public transportation.

To apply, click here. Please attach the documents below. A download area is provided in the form:

• Proof of address less than 3 months old for the legal representative residing within the Aix-Marseille-Provence metropolitan area
• School certificate with mention of quality.
• Bank account details (RIB) of the legal representative who registered the child
• Family record book (page of the 2 parents and child concerned by the file)
• If the student is staying outside the school, proof of accommodation + proof of host's address + photocopy of the host's ID or proof of address in the student's name
• If the student is enrolled in an establishment other than their local establishment, the specialty or option followed justifies the distance.

Please attach a recent ID photo, ID document and the front and back of the mobility inclusion card (CMI) (or the MDPH notification of entitlement to the CMI) of the person with reduced mobility.

A download space is provided in the form.

To receive the complete kit to create your travel journal

Click here

For help creating your travel journal

Click here

For group transport on the Marseille metro (RTM) bus, click here

For all other inquiries, click here

If you are a teacher in a school and you are hosting foreign correspondents in your class for a period of less than a month, the Métropole Mobilité (Mobility Metropolis) will issue a free transport card, loaded with a Métropole subscription, to foreign correspondents of students from mainland France

Please provide a table (Excel format) containing the following information, at least 15 days before the correspondents' arrival:

• Name and contact details of the metropolitan educational establishment hosting the correspondent.
• Departure and arrival date of correspondents.

• For each correspondent:

  • Name and surname, date of birth of correspondents.
  • Name, first name, date of birth and town of residence of the students hosting the pen pals.

PS: For stays longer than one month, please call 0800 713 137 and ask for the La Métropole Mobilité school back-office service.

To access the form and download your student list as an attachment, click here.

To order lecar group passes for your school trips (except routes 40 and 91, outside of peak hours and subject to approval by the Metropolitan Intercity Network Operations Department), please download the form here.

To attach the document in the dedicated download area, click here.

To order a 24-hour lecar pass for your group outings, please download the form here.

To attach the document in the dedicated download area, click here.