Accessible transportation

To enable people with disabilities to travel with peace of mind and prepare for their trip, the Aix-Marseille-Provence Metropolis has put in place signage dedicated to accessibility information.

The presence of the handicap logo on the line map or timetables indicates the accessible stops on the line.

Similarly, placed at the front under the windscreen of a vehicle and on the passenger access side (central door), the logo guarantees that the bus is equipped to accommodate passengers with reduced mobility.

Regarding the tram, there’s no need for the logo: all the trams and all the stations are accessible!

Deaf or hard of hearing people can call La Métropole Mobilité stores or be greeted on site by an agent: the stores are all listed in the ACCEO directory.

This free application will allow you to communicate with agents using the communication method of your choice: French Sign Language, Cued Speech, Subtitling and automatic transcription.

This is a stop specifically designed to guarantee safe access to the platform, stop post or bus shelter, and vehicles for people with disabilities or reduced mobility.

An accessible stop is indicated by the presence of the handicap logo on the route map or timetables.

These stops are arranged according to the following principles:

1. The stops are aligned with the traffic lane, allowing the bus to dock perfectly aligned with the sidewalk and as close as possible.
2. The sidewalk is raised to limit the difference in level between the vehicle floor and the platform to make it easier to board vehicles.
3. The path to the platform is gently sloping to allow wheelchair users to access it independently.
4. A waiting area, marked by the “wheelchair” pictogram, indicates the location to position oneself to use the access ramp, facing the central door of the vehicle.
5. A yellow square marking on the ground with a cross in the center marks the access ramp once you exit it. Be careful not to park in this area.
6. A tactile “T”-shaped strip helps visually impaired people find the front door of the vehicle. It also serves as a guide for the driver to position the vehicle correctly.

A bus or coach is said to be accessible when it is equipped with:

• From an access ramp or a lifting device,
• Audio and visual announcements of directions and stops,
• A reserved space on board for people in wheelchairs.

An accessible bus or coach is indicated by the presence of the disability logo at the front under the windscreen of a vehicle and on the passenger access side (central door).

All buses and coaches in the Metropolis are equipped with visual and audio announcements providing information on the destination and the next stop.

A person in a wheelchair will position themselves at a stop at the logo drawn on the ground and set back from the edge of the sidewalk and the yellow cross. The access ramp can therefore exit without hindrance.

A blind or visually impaired person can use the tactile “T” strip to orient themselves, indicating the position of the vehicle’s front door. This will allow them to be in a favorable position to hear the voice announcement when the door opens and to signal to the driver if they wish.

For a person in a wheelchair:

• Boarding the bus is through the central door. Only wheelchair users and people with strollers or shopping carts may use the central door. The wheelchair user boards, positions themselves in the designated space marked with the wheelchair symbol, brakes applied, and faces away from the direction of travel.
• In a bus, the driver secures the wheelchair to the vehicle. It is positioned facing the road. The passenger must have their seat belt fastened.

For a visually impaired person It is advisable to use one of the spaces reserved for people who have difficulty standing. These spaces are indicated by specific pictograms and are located at the front of the vehicle, generally on the driver’s side.

Guide dogs and assistance or support dogs equipped with their harness or vest are welcome on board all metropolitan vehicles.

For a person with reduced mobility (PRM), it is possible to use a specific entrance in each of the 29 stations in the network.

To do this, you must signal yourself using the intercom located near the access gates. An RTM agent will then open the PMR gate. You must still validate your ticket to gain access.

Wheelchair access is not yet available to all stations, and only nine are accessible. These stations are marked with the regulatory pictogram (white wheelchair logo on a blue square), as shown in the network map below.

The journey will therefore be made between 2 of the 9 accessible stations (with a possible connection between the 2 lines M1 and M2 in both directions at Saint-Charles station).

This service must be booked half a day in advance, with Mobimétropole (04.91.10.59.00), for both the outward and return journeys. An escort agent will then be available to the traveler: they will meet them at the entrance to the designated station and assist them at all stages of the journey (passing through the PMR gate, checking equipment and elevators, boarding/disembarking the train, etc.).

Throughout the metropolitan area, all tram stations are accessible. Each station is equipped sound beacons, activated using the universal remote control.

For blind or visually impaired people, the universal remote control makes it easier to approach the station by activating the traffic lights for crossings and audio announcements in the station. Tactile strips have also been positioned at each safe crossing of the tram track.

A tactile paving strip, installed along the platform, allows users to locate themselves in relation to the track.

Access to the tram can be made from any door, but it is advisable to enter through the front and rear doors, near which the reserved spaces are located.

For a person in a wheelchair, priority spaces are provided near the two central doors of the tram.

It is therefore advisable to position yourself at these doors which can be identified by the presence of the logo .

For a person in a wheelchair, The reserved spaces are located near the two central doors of the tram. They can accommodate two people in wheelchairs.

The person must position themselves with their back to the window and must apply the brakes on their wheelchair.

For a visually impaired person : it is advisable to use one of the reserved seats. These seats are indicated by specific pictograms and are located at the front and rear of the tram.

Guide dogs and assistance or support dogs equipped with their harness or vest are welcome on board all metropolitan vehicles.